Refund policy

We want you to love your Fellicon bows. If something isn't right, here's exactly how returns work.

Your right to cancel

Under the UK Consumer Contracts Regulations 2013, you have 14 days from the day you receive your order to tell us you'd like to cancel it. You then have a further 14 days to send the items back to us.

To start a return, email fellicon.co@gmail.com with your order number and the items you'd like to return. We'll reply with the return address and instructions.

Condition of returned items

Items must come back unused, in their original condition and packaging, with any tags still attached. We may reduce your refund to reflect any loss in value caused by handling beyond what is needed to check the item.

Items we can't accept back

Made-to-order, personalised and custom-made pieces can't be returned unless they're faulty, as they're made specifically for you. This doesn't affect your legal rights if an item is faulty, damaged or not as described.

Refunds

Once we've received and checked your return, we'll refund you within 14 days, to your original payment method. We refund the price of the goods plus standard outbound delivery. If you chose a faster delivery service, we refund up to the cost of our standard option.

Return postage

You're responsible for the cost of returning items to us, unless the item is faulty, damaged or was sent in error. We recommend a tracked service — we can't be responsible for parcels lost on their way back to us.

Faulty or damaged items

If your order arrives faulty or damaged, email us within 30 days of delivery with photos and your order number. Under the Consumer Rights Act 2015 you may be entitled to a repair, replacement or refund, and we'll cover the return postage.

Exchanges

The quickest way to exchange an item is to return the original for a refund and place a new order.

International Orders

We want you to be happy with your order. If something arrives damaged, incorrect, or doesn't reach you, please contact us and we'll help sort it out.

International returns must be unused, in their original condition and packaging, and requested within 14 days of delivery. Return shipping costs are the customer's responsibility unless the item is faulty or we made a mistake.

Refunds are issued to the original payment method once the return is received and approved. Please note that original shipping charges, customs duties, and import taxes are non-refundable unless the item is faulty or incorrect.

If an international parcel is confirmed lost in transit, we will offer a replacement or refund for the item cost.